Refund policy

Return and Refund Policy

The VERSI Satisfaction Guarantee

We hold our textiles, fits, and constructions to the highest standards. If your purchase does not perfectly meet your expectations, we offer a streamlined return process.

1. Return Window

  • We accept return requests within 24 hours from the date your delivery arrives. Requests made after this window will not be eligible for review.

2. Eligibility Requirements

To qualify for a return and full refund, your items must be in immaculate condition:

  • Unworn, unwashed, and unaltered, with all original VERSI garment tags attached.

  • Free from any perfumes, deodorants, makeup, pet hair, or smoke stains.

  • Packed securely inside its original branding box or protective packaging.

3. Non-Returnable Items

  • Items purchased during major archive sales, final clearance events, or marked explicitly as "Final Sale" cannot be returned or exchanged.

4. How to Initiate a Return

  1. Email our team at versiglobal.ae@gmail.com with your Order Number and the reason for your return.

  2. Our team will evaluate your request and issue a Return Merchandise Authorization (RMA) along with return shipping instructions.

  3. Please Note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective from our warehouse.

5. Refunds Processing

  • Once your return package is delivered to our facility and passes inspectoral review, your refund will be processed back to your original method of payment.

  • Please allow 5 to 10 business days for your financial institution to reflect the credit on your statement.